FAB Infosolutions for inbound calls center, communication services, consulting, Answering Service, Call Center, Call Center Services, inbound call center

TEAM

Shane McKenzie – Vice President - Operations

Work Experience – 10 Years

Subject Matter Expertise – Outsourcing and Business Process

He has experiences in the areas of Operations, CRM, Training & Development, Quality & Compliance and People Management.

Past expertise in Loan Processing, Title Processing, Post Loan Closing - Services, Training, MIS Reporting, Documentations and Client Communication are the added proficiency to his skill sets. He has been among the key players, with multiple ITeS organizations in Mortgage & Title Processes for International Mortgage market.

Shane has worked in various segments of the industry, for entities serving Nation Funding Source, Sunny Mortgage, Easy Close, First Title Services, The Law Offices of Baillie & Hershman P.C., Allied Mortgage Group, FNAS, LoanX Pty Ltd. and Diversified Portfolio LLC.

Rubab ‘Nini’ Dashti - Asst. Manager

Graduate – Commerce

Title Experience: Multiple Organization

Subject Matter Expertise - Outsourcing – Process Conceptualization, Process Migration, Process Standardization

Key Player: Multiple BPO organizations - Post Pay and Inbound Up Sell (International Operator).

Processes: Telecom - Product Up Sell, Customer Support & Customer Retention. Nini has been a Key player in her earlier organization with the Process Transition Team serving clients like 3G, Alphabet & AT&T.

KRA: BP (Benchmarked Performance), SLA (Service Level Agreement), CTQ (Critical to Quality), Process Migration